Last Updated: January 2026

1. Introduction

Fairfield Conference & Visitors Bureau (“Visit Fairfield,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and protect information obtained through our text message (SMS/MMS) marketing and communication programs.

By enrolling in or otherwise participating in our SMS marketing program, you consent to this Privacy Policy and our collection, use, and disclosure of your information as described below.

2. Information We Collect

We may collect the following information directly from you when you sign up for or interact with our text message marketing services:

• Contact Information such as your name, mobile phone number, and email address.
• Consent Records indicating when, where, and how you opted in to receive messages.
• Message Interactions such as message delivery, read receipts, and response history.
• Website or Event Interactions if you registered through a web form, event, or survey.

We do not collect sensitive personal information (e.g., social security numbers, payment data) through text message marketing.

3. How We Use Your Information

We use your information only for legitimate business purposes, including:

• Sending marketing, event, or promotional text messages consistent with your opt-in consent.
• Providing travel, event, and tourism updates related to Fairfield and our partners.
• Responding to your inquiries and requests.
• Improving our marketing and communication programs.
• Complying with applicable federal and state legal obligations.

We do not sell, rent, or share mobile phone numbers or opt-in information with third parties for promotional or marketing purposes.

4. Data Sharing and Disclosure

We may share your information only in the following limited circumstances:

• Service Providers: With trusted vendors who assist in delivering our text messaging services (e.g., Grasshopper, carriers, or marketing automation partners), bound by confidentiality and data protection agreements.
• Legal Requirements: When required by law, court order, or regulatory authority.
• Business Transfers: In the event of a merger, reorganization, or transfer of assets, your information may be transferred consistent with this Policy.

We do not share mobile opt-in or consent data with any third party for any reason other than to provide our text messaging services.

5. Message Frequency and Opt-Out

By providing your mobile number and opting in, you consent to receive recurring text messages (SMS/MMS) from Visit Fairfield regarding marketing, promotions, or informational updates.

• Message frequency varies by program.
• Message and data rates may apply.
• You may opt out at any time by replying STOP to any message.
• For help, reply HELP or contact us at info@visitfairfield.com or (707) 399-2445.

After opting out, you will no longer receive text messages unless you re-subscribe.

6. Data Retention

We retain your information only as long as necessary for the purposes described above or as required by law. When no longer needed, your information will be securely deleted or anonymized.

7. Your Rights (California Residents)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• The right to know what personal information we collect, use, and disclose.
• The right to request deletion of your personal information.
• The right to correct inaccurate personal information.
• The right to opt out of the sale or sharing of personal information (we do not sell or share your data).
• The right to non-discrimination for exercising these rights.

To exercise your rights, please contact us at info@visitfairfield.com or call (707) 399-2445. We may need to verify your identity before processing your request.

8. Security

We implement appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our text messaging services are not intended for children under 13 years of age. We do not knowingly collect information from minors. If we learn that we have collected personal information from a child under 13, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a new “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or our text message marketing practices, please contact us:

Fairfield Conference & Visitors Bureau (Visit Fairfield)
490 Chadbourne Road, Suite A100
Fairfield, CA 94534
📧 info@visitfairfield.com
📞 (707) 399-2445
🌐 www.visitfairfield.com